By using this site, you agree to our terms and conditions.
AGE OF CONSENT
By using our site and purchasing our goods, you confirm you are of legal age to view and buy the materials found on this site. If we discover that you are under age to purchase these items, we have no obligation or duty to supply you with any items on this site or continue with any orders from you. All monies for outstanding orders will be refunded and the orders cancelled. Many of our goods are illegal to sell to anyone under 18 years of age. We reserve the right to ask for age verification in the form of a digital copy of identification, including but not limited to a drivers license, passport, birth certificate or ID card. By making purchases on our site, you agree to this condition of sale. If you fail to demonstrate your age if asked at the time of purchasing age restricted goods, we will cancel your order. If buying outside of the UK, please familiarise yourself with your local laws on age restricted goods. We are not accountable if you buy goods while underage in your jurisdiction, and we are not responsible for the seizure or destruction of goods if you are found to have bought them illegally. We will not issue refunds in the event that a purchase from our site puts you on the wrong side of the law..
PRICING
All prices are as stated on this site, with exception for errors and omissions. If any prices are listed incorrectly, we will contact you to ask whether you wish to continue with the order at the correct price. If you do not wish to continue with the order at the correct price or if we cannot contact you, we will cancel and refund the orders and items that are affected. We are not obliged to supply items at an incorrect price, and prices stated on this site do not represent a contract to supply goods at that price. All prices apply only to this site – you may from time to time find our goods for sale elsewhere, either through resellers or from our stall at markets and festivals. We are not obliged to offer you any deals, offer or promotions that exist on this site if you are buying our goods elsewhere.
PRODUCT INFORMATION
All product photos and descriptions are to the best of our knowledge accurate and correct. All photos, pricing, variations, descriptions and other elements of product information are subject to change. The product listings on our site do not represent a promise or contract to make those goods available for sale. How our goods are displayed depends on monitor set up, including colour balance and brightness. Differences in monitor set up may lead to slight changes in colour representation. We cannot guarantee that you will experience our product photos as an accurate reflection of the product, and such differences do not constitute a fault or misrepresentation of the product.
CONTRACT FOR SALE
All orders are subject to acceptance by us. Please note that any order confirmation e-mails you receive from us are acknowledgements only and do not constitute acceptance of your order. Orders may be cancelled at any time prior to completion of your order and dispatch of goods.
Our website, cart, pricing, checkout or any other aspect of your experience with Edgeplay do not represent a contract to supply goods. The only aspect of this process which indicates the formation or presence of a contract to supply goods is when you receive an e-mail notifying you that your order has been completed. All orders will be processed within a reasonable time frame.
PAYMENT
We do not accept any orders that have not been paid for in full. All dispatch times apply only once full payment has been received.
When ordering from our site, your order is processed by our cart system and payment collected via PAYPAL which is a highly secure, PCI compliant third party payment gateway. Your payment is processed by PAYPAL. This means we do not take or store your payment details such as credit or debit card details, PAYPAL passwords or any other private and personal details that you have not voluntarily and knowingly submitted to us. Please note that even if you do not have a PAYPAL account you can still pay via your credit or debit card and your payment will still be processed via PAYPAL. You can learn more about PAYPAL by clicking here. You may opt to send us funds by Direct Bank Transfer – this is at your discretion and we do not retain any information about your account details. Any orders made that are due for payment by Direct Bank Transfer must be fully paid for within 24 hours of ordering, if not paid for the order will be cancelled and you will be notified. Any monies that arrive after this point will either be refunded or you may place a second order.
DISPATCH TIMES
Edgeplay aims to dispatch your order in 1-3 working days where we have the items in stock, and within two weeks where we are waiting for new stock to arrive. Some of our products have their own lead times which is noted on the product description. If your order will be significantly delayed we will contact you via the e-mail address or phone number you supply at checkout. If you require goods by a specific date, please contact us before ordering. Our estimated dispatch times do not represent a promise or contract to dispatch or supply goods by a specific date. All orders will be fulfilled or refunded within a reasonable time frame.
CUSTOMS AND IMPORTS
The prices we charge cover the cost of the goods and the prices charged by the postal provider for the delivery service. Any additional fees, such as import tax and admin charges from the postal provider, are the responsibility of the customer. We do not quote these fees or charge an additional to cover them. Import fees vary by country so we advise that if you are ordering from outside of the EU, you familiarise yourself with your country’s customs and import laws.
If you buy products from us that are subsequently seized and/or destroyed at the point of import, due to being illegal to import into your country, we are not liable to provide a refund or re-ship the goods.
Goods and their value will be declared on the appropriate customs paperwork. We will be discreet where possible (e.g. simply putting ‘first aid supplies’ for our medical play kits, for example) but we will give as much information as we feel is necessary to comply with the law.
We will not falsify the contents or their value on any legal paperwork.
RETURNS & REFUNDS
Please do not return any items without contacting us first. We may ask to see a photo of the fault before deciding on a course of action. Where items are returned to us and found to be faulty, we will reimburse the postage cost and offer a refund, repair or replacement as appropriate. Please make sure any items returned are fully insured for posting to the original purchase value and that you obtain proof of posting, of which we may require to see a copy. Any items that are returned to us as faulty and found to be in good order will be returned to you at your expense.
Should you receive a parcel that is damaged in transit, please photograph it as evidence before opening – this makes it easier for us to file a claim with the postal provider and provide evidence that they damaged the parcel.
All products sold are suitable for their intended use but sold as adult novelty items, any use is at the customers own risk. Some of the products on our site, including but not limited to hypodermic needles, skin staplers, sutures and other medical supplies, are designed for single use and not intended to withstand extensive handling and use. If you have purchased a product and find it to not be as durable as you expected, please contact us to discuss your concerns.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the end of the cancellation period is delayed due to delays in delivery of the item, it is up to you to show that the items arrived later than anticipated. Generally the cancellation period will end 16 days after dispatch of goods for UK orders and 20 days after dispatch of goods for non-UK orders.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement in e-mail to sales@edgeplay.co.uk
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all due payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods to the extent that one might be able to in a shop. Any handling which compromises sterile packaging, sealed packaging, container seals on fluids or other safety and hygiene seals constitutes excessive handling for the purpose of establishing the nature, characteristics and functioning of the goods in this context.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods except in those cases where the cancellation of the contract and return of goods is due to a fault with the goods, where we will reimburse the return postage not beyond the cost of the cheapest appropriate postage option.
Circumstances excluding Cancellation
(1) The supply of goods that are made or modified to your specifications or are customised or personalised.
All goods that are made or modified to your specifications or are customised or personalised are excluded from cancellation in all circumstances-
(a) if there is a problem with the goods including but not limited to damage in transit, a fault in the construction or loss in transit, an appropriate replacement or repair will be offered free of charge
(b) all waiting times for custom and modified goods are given as estimates only and will typically be longer than 30 days – our waiting times do not signify a promise or contract to provide goods by a given date
(c) these goods are subject to wear and tear due to their nature and use, which does not constitute a fault or problem with the goods and any repairs or replacements offered due to wear and tear will be at your expense
(d) any goods that are damaged as a result of misuse or mishandling will be repaired or replaced at your expense
(2) Goods accepted by you within 14 days after you or a third party other than the carrier and indicated by you acquires physical possession of the goods-
(a) acceptance is determined if the goods are used or handled other than what is necessary to establish the nature, characteristics and functioning of the goods – we determine that, due to the nature of our goods and the potential for second hand goods to pose a hygiene risk, any goods that are used on yourself or another person, that are taken out to a club/party, mixed in with your existing toy collection, removed from sealed or sterile packaging, etc are deemed to have been accepted by you
(b) acceptance is also determined if you explicitly express acceptance and satisfaction with the goods in writing to us
(c) exclusion from cancellation by acceptance applies to all goods, including those not as described, damaged and incorrectly sent
(d) all goods that are damaged or not as described are subject to the 14 day cancellation period and any goods outstanding from this date are deemed accepted as is
(e) any attempt to modify, repair or alter the goods is deemed acceptance of the goods as your own and excludes them from the right to cancel
We may on occasion accept the return of used or explicitly accepted goods but reserve the right to deduct an appropriate amount determined by us from the reimbursement.
Notes on Cancellation
In order for us to fairly and efficiently process your cancellation and reimbursement, please ensure that-
(a) all goods are opened and inspected as soon as possible after delivery
(b) any delayed deliveries are noted and evidenced
(c) all goods are handled as little as possible and only enough to ensure the nature and functioning of the goods prior to acceptance of the goods
(d) goods are not dirtied, contaminated, used or mishandled
(e) all goods to be returned are appropriately packaged to protect them from physical damage and contamination in transit
(f) all goods to be returned are appropriately insured by the chosen postage provider (any loss or damage of the goods while in transit to be returned is the responsibility of the consumer)
(g) we are notified of all returns and goods are only returned directly to us by delivery to an appointed returns address
(h) all goods to be returned are sent via a postal service that requires a signature on delivery
Passing of risk
(1) A sales contract is to be treated as including the following provisions as terms.
(2) The goods remain at the trader’s risk until they come into the physical possession of—
(a) the consumer, or
(b) a person identified by the consumer to take possession of the goods.
(3) Paragraph (2) does not apply if the goods are delivered to a carrier who—
(a) is commissioned by the consumer to deliver the goods, and
(b) is not a carrier the trader named as an option for the consumer.
(4) In that case the goods are at the consumer’s risk on and after delivery to the carrier.
(5) Paragraph (4) does not affect any liability of the carrier to the consumer in respect of the
goods.
INTELLECTUAL PROPERTY
All content on this site is protected by copyright. You shall not copy, sell, publish, modify or otherwise exploit any of the content on this site. Any use you make of the content of this site is only for your own private, non-commercial use.
REVIEWS AND COMMENTS
We are not responsible for the content of any review, comment or other user created content on our site. We do not gaurentee the accuracy and reliability of any reviews or comments on our site.
EXTERNAL SITES
We are not responsible for the content of any site linked to from Edgeplay and we do not endorse any content on sites link to from Edgeplay, or who themselves provide links to Edgeplay.
OUR LIABILITY
We are not liable for any loss or claims arising for an inability to access our site
We are not liable for any loss or claims arising from use of our site
We are not liable for any loss or claims arising from reliance on the information presented on our site
We are not liable for any loss or claims arising from purchasing our products
We are not liable for any loss or claims arising from delays to dispatch or delivery of goods
We are not liable for any loss or claims arising from use of our products
THE DISTANCE SELLING REGULATIONS
All internet, mail order or telephone sales within the EU are covered by the Distance Selling Regulations 2000.
The Distance Selling Regulations gives you, for 7 days from the date of receipt, time to check out the products you have purchased in the same manner you would have had in a shop, and to cancel the order and return the goods back to us for a refund, minus the cost of shipping, in the event that you don’t like them, however your right to cancel does not apply to:
Personalised goods or goods made to a consumers specification
Goods that cannot by their nature be returned
This policy does not affect your statutory rights.
